Return and Exchange Policy
IF WE SEND THE WRONG ITEMS OR QUALITY PROBLEM
If you receive the wrong items or there is quality problem with your products, please contact our customer service we will refund or send you new items.
STYLE, SIZE, AND PHOTO CHANGES
If you want to return and exchange the item, please contact us, we need to verify it is in production or not. Send us an email spn@saintly.com with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!
ADDRESS CHANGES
If you need to change the shipping address, please send us an email spn@saintly.com with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!
CANCELLATIONS/RETURNS
If you wish to cancel your order please inform us as soon as possible, so we could stop the production or the shipping, best would be in the next 24h after you placed your order,
All refunds will be credited for the original amount paid, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 3-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Exchange & Return
Our items cannot be returned unless it is defective or damaged. Please refer our Return Policy on Damaged/Misprinted Items or please contact our customer service for return.
Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.
Products are damaged by misuse, mishandling, or poor maintenance.
Personal Reasons due to changed mind, personal taste, etc.
DISCLAIMERS:
All sales are final after 60 days from receipt.
spn store reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
Customer Service Email: spn@saintly.com
